New or Lost Phone

New phone? 

If you have already set up MFA with your old phone and now have a new phone there are a few steps you need to undertake to update your authentication account and allow you to log back in when off campus.  

If you still have access to your old phone/phone number: 

• Login to  Microsoft Security Update and change or delete your details as appropriate. 
• Using your old phone to verify. 

Lost or don’t have access to your old phone: 

Contact the UHI ServiceDesk on live chat or email servicedesk@uhi.ac.uk where we can reset your account to allow you to update your MFA to your new phone.  

You can also speak with your local ICT team who can reset your account.