Red button
UHI is committed to enhancing your student experience. Use the Red Button to let us know how we can improve our service, or to tell us what you like about your university!
The Red Button is an informal problem-resolution and feedback mechanism; The formal complaint process is different.
We are also unable to deal with Academic Appeals.
If your expectations have not been met we would encourage you to speak directly to staff at your academic partner first of all, so that we can address your concerns as quickly as possible.
If you don’t know who to contact - or would like to tell us something about your experience as a UHI student - then please complete the form below. You may also submit your enquiry in Gaelic if you wish using this alternative form.
British Sign Language (BSL)
BSL users can contact us via an online BSL/English interpreter through Contact Scotland. Contact details available here.
For all IT related problems please telephone the Servicedesk on 01463 279150, email servicedesk@uhi.ac.uk or complete their web form. We cannot deal with technical issues through the Red Button Service.
If seeking advice, you may wish to use the HISA Advice Service. The service is independent of UHI, and can offer free and impartial advice to all students.
We have a wide range of resources, guidance, and services which can be accessed online, including 24/7 mental health support through Spectrum. Life by calling 0800 031 8227 /or texting ‘Hi’ to WhatsApp or SMS: 07418 360780.
Self-help resources
Further resources to help you with your health and wellbeing, can be found using our dedicated webpages Support and Staying Healthy.
Compliments, thanks and suggestions
Compliments, thanks and suggestions
If you have had a good experience at UHI, or would like to thank a member of staff who has helped you, we would also like to hear from you.
Let us know what you like about your university experience, and we will pass on your comments to those concerned. You can also use this form to tell us about any suggestions or ideas you might have to make UHI even better.
What happens after I submit the Red Button form?
What happens after I submit the Red Button form?
When you use this form, an email will be sent to the Student Experience team.
We will liaise with appropriate colleagues across the UHI partnership and, if relevant, you will be kept informed about the progress of your Red Button.
If you would prefer to remain anonymous, please mention this in your email and your name will not be passed on to anyone in relation to your Red Button. Instead, we will act as an intermediary and all communications will be directed through our team.
After submitting the form below, you will receive an acknowledgement within three working days.
You can see examples of recent ways the Red Button Service has helped students in this quarterly report.
UHI will hold and process the personal data you have given in order to fulfil your request for information. Please read our full privacy notice for details of data protection and options in relation to the personal information we process and hold.